Here in FSB we are committed to providing a friendly and safe environment for all our students so that they can engage with their studies in secure surroundings both physically and online. The management and staff of FSB recognise the responsibility of maintaining a safe environment and promoting the welfare of all our students and we deplore radicalisation, extremism and terrorism of any kind. To that end, we fully support the latest governmental guidelines to be vigilant against any such potential threats, to promote British values and to encourage students to regard others with respect and courtesy. Consequently, we have in place a policy on Preventing Extremism and Radicalisation as well as a concern form. As a student you will be able to familiarise yourselves with these documents, and if in the regrettable event that you identify something suspicious, you can report any such behaviour to our student support services office. We aim to make sure that FSB remains a pleasant and safe environment for all, irrespectively of our diverse national, regional, religious and ethnic identities, or sexual orientation, and/or our many other variances and have mutual respect and understanding for each other. The Office of the Independent Adjudicator for Higher Education (OIA) has published good practice guidance to support Universities and Colleges dealing with complaints and academic appeals by students in higher education:http://oiahe.org.uk/providers-and-good-practice/good-practice-framework.aspx. The Good Practice Framework for Handling Complaints and Academic Appeals sets down for the first time the core principles and processes that together support fair and effective management of student complaints and academic appeals.